Frequently Asked Questions
Everything you need to know about bringing the Hidden Garden home.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive at your doorstep.
Do you offer international shipping for fragile home decor?
Currently, we ship within the continental United States and Canada. We use specialized protective packaging to ensure your botanical-inspired pieces arrive in perfect condition.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably sourced?
Yes, Hidden Garden is committed to eco-friendly practices. We partner with artisans who use reclaimed wood, organic textiles, and recycled glass in many of our signature collections.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.